I have spent so much time asking myself why digital products that are built by big non-tech enterprises and some government institutions most of the time fail to deliver value and why their efficiency in terms of user experience and other product aspects is always low compared to the products built by startups and other tech companies, and after some years building products for startups and other non-tech institutions, I have seen where the problems are and I would like to share my thoughts with you.
The so called IT department in those governmental bodies is often just for fixing dead computers. Insightful piece!!!